Refund policy

At PLUSH, we are committed to providing you with a high-quality product and excellent customer service. We understand that there may be occasions where a return or refund is necessary. Please read our policy carefully.

Return Policy

Due to hygiene and safety reasons, we do not accept returns on any opened or used beauty products. All sales are considered final. Thank you for your understanding and cooperation.

Refund Policy

We offer refunds only under the following condition:

1. Defective or Damaged Product Upon Arrival
   If you receive a defective or damaged product, we will provide a full refund. You must contact us within 5 days of receiving your order.

Refund Process

To initiate a refund, please follow these steps:

1. Contact Us
   Send an email to support@plushmylips.com within 5 days of receiving your product. Please include the following information:

   • Order number and name
   • Description of the issue (defect or damage)
   • Clear photos or videos of the product showing the defect or damage

2. Claim Review
   Once your claim is received, our team will review your request and respond within 72 business hours to inform you if your refund request has been approved or denied.

3. Refund
   If approved, the refund will be processed to your original payment method within 5 to 10 business days.

Exceptions

• Refunds are not granted for products simply not wanted after opening.
• We do not offer refunds for issues caused by misuse of the product.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at support@plushmylips.com